Miacontessa Shipping & Returns Policy: 

Your Guide to Delivery & Satisfaction

At Miacontessa, we are dedicated to delivering an unparalleled experience, from the meticulous craftsmanship of our luxury handbags to their safe and secure arrival at your esteemed address. This comprehensive Miacontessa Shipping and Returns Policy meticulously outlines our procedures for shipping, returns, and exchanges to ensure transparency and your utmost satisfaction, reflecting our commitment to service excellence.

1. Shipping

1.1. Global Reach:

Miacontessa proudly offers worldwide shipping, extending the reach of our exquisite collections across continents, ensuring your ethical Italian luxury handbag can reach you no matter where you are.

1.2. Shipping Costs & Delivery Times:

Shipping costs are calculated based on your selected destination and preferred service level, and will be transparently displayed at the point of checkout. Estimated delivery times will also be provided at checkout.

Please note that these are projections and may vary due to several factors, including:

• Inventory Availability: High demand for certain exclusive designs may impact immediate dispatch.
• Global Logistical Variables: Unforeseen global logistical challenges, peak seasons, or carrier network fluctuations.
• Customs Processing: Delays due to customs procedures in the destination country.
• Carrier Delays: Factors specific to the shipping carrier that are beyond our direct control.

We strive to minimize delays and keep you informed throughout the shipping process.

1.3. Packaging & Insurance:

Each Miacontessa handbag is meticulously packaged in premium materials to safeguard its integrity and presentation during transit.

All shipments are fully insured for their declared value, ensuring comprehensive protection until successful delivery to your address, consistent with the standards outlined in the Miacontessa Shipping and Returns Policy.

1.4. Tracking Information:

Upon dispatch of your order, a shipping confirmation email will be issued to your registered email address, containing a unique tracking number. This enables you to conveniently monitor the real-time progress of your Miacontessa shipment.

1.5. International Duties & Taxes:

For all international orders, please be advised that your shipment may be subject to import duties, customs tariffs, value-added taxes (VAT), and other fees (collectively, “Import Charges”) levied by the destination country’s customs authorities.

These Import Charges are the sole responsibility of the customer and are not included in the product price or original shipping cost. We strongly recommend that international customers contact their local customs office for specific information regarding potential Import Charges prior to placing an order, as Miacontessa is unable to provide estimates or cover these costs.

Failure to pay applicable Import Charges may result in the non-delivery or return of your order, for which Miacontessa shall not be liable, and no refund will be provided in such circumstances. For a general understanding of international customs regulations, you may find resources like the World Customs Organization helpful.

2. Returns

2.1. Our Commitment to Satisfaction:

Your complete satisfaction with your Miacontessa purchase is paramount. Should you, for any reason, not be entirely satisfied, we accept returns of merchandise that is unworn, undamaged, and retains its original condition, including all original packaging, tags, and accompanying accessories.

Returns must be initiated within fourteen (14) calendar days of the confirmed delivery date of your order, as per our Miacontessa Shipping and Returns Policy.

2.2. Initiating a Return:

To commence the return process, a Return Authorization (RA) number must be obtained. Please contact our dedicated Client Relations team via email at info@miacontessa.com to request an RA number and detailed return instructions. Kindly ensure you have your order number readily available when contacting us.

2.3. Return Authorization Requirement:

Returns submitted without a valid RA number prominently marked on the exterior of the package will not be processed and may be returned to the sender at the customer’s expense.

2.4. Return Shipping Costs:

Unless the return is necessitated by a manufacturing defect or an error attributable to Miacontessa, the customer shall bear the full cost of return shipping.

We strongly advise utilizing a secure, reputable, and trackable shipping method with appropriate insurance for the item’s value to ensure the safe and confirmed arrival of your return. Miacontessa cannot be held responsible for returned items lost or damaged in transit.

2.5. Refund Process:

Upon receipt and meticulous inspection of the returned item to verify its adherence to our return conditions, Miacontessa will process your refund within seven (7) to ten (10) business days. The refund will be credited to the original payment method used for the purchase.

Please be aware that the processing time by your financial institution or credit card company may vary, and it may take additional time for the funds to appear in your account. Original shipping costs are non-refundable.

3. Exchanges

3.1. Exclusivity & Availability:

Due to the exclusive nature and significant value of our handbags, direct exchanges are handled on a case-by-case basis and are strictly subject to the current availability of the desired item. We recommend reviewing our latest handbag collections before requesting an exchange.

3.2. Requesting an Exchange:

Should you wish to explore an exchange, please contact our Client Relations team via email at info@miacontessa.com to discuss your specific requirements and available options.

4. General Provisions

4.1. Contact & Support:

For any inquiries or further clarification regarding our Miacontessa Shipping and Returns Policy, please do not hesitate to contact our Client Relations team via email at info@miacontessa.com or visit our dedicated Contact Us page. We are committed to providing prompt assistance.

4.2. Policy Amendments:

Miacontessa reserves the right to modify or update this Shipping & Returns Policy at any time without prior notice. The most current version of this policy will always be available on our website. We advise you to review it periodically.

4.3. Governing Law:

This Miacontessa Shipping and Returns Policy shall be governed by and construed in accordance with the laws of Italy, without regard to its conflict of law principles.